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    [SOLVED] Microsoft Office Home and Student 2007

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    icurt06
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    [SOLVED] Microsoft Office Home and Student 2007

    Post by icurt06 on Thu Jul 17, 2008 12:10 am

    I cannot open my MS Office Programs anymore.
    I have tried uninstalling and reinstalling, etc.
    I have included screen shots of the errors.

    Any solutions would be greatly appreciated

    Thanks,
    Curt



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    Placehold
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by Placehold on Thu Jul 17, 2008 1:23 am

    Hello Curt

    Welcome to TWS

    This issue occurs because after uninstalling the product the registry keys are left in your PC, when you try to reinstall there is a conflict of privileges because those keys don't get automatically over written,

    Thankfully there is a work around

    1. Disable UAC

    Start\User Accounts and Family Safety\User Accounts\Turn user account On Or Off

    2. Disable your firewall

    Start\Control Panel\Security\Turn Windows Firewall On Or Off

    3. Right click on the installer.exe for MS Office 2007 and select "Run As Administrator" to see if it will allow you now



    If at this stage you are still receiving issue


    4. Click "Start", click "Search", type %CommonProgramFiles%\Microsoft Shared and then press ENTER.

    5. If the following folders are present, delete them:
    • Office12
    • Source Engine

    6. Remove the registry subkeys of the 2007 Office system. To do this, follow these steps.

    a. Click "Start", click "Search", type "regedit" and then click "OK

    b. Navigate to the following subkey

    "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0"

    c. On the File menu, click "Export", type "DeletedKey01", and then click "Save".

    d. On the Edit menu, click "Delete" and then click "Yes" to confirm the deletion.

    7. After deleting this key, restart your machine and try the installation again remembering to run the installer.exe for MS Office as Administrator

    Please post back your results

    Regards







    Craig


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    icurt06
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by icurt06 on Thu Jul 17, 2008 8:23 pm

    Hi Craig,

    Thanks for the quick response.

    I printed out your instructions and followed along.

    The installation still is not working. I receive the encountered error during installation.

    I'm using the CD that is supplied with MS Office 2007 during setup.

    I changed the program to Administrator. When the CD loads for the setup I can't change it to Administrator.

    When I Navigate to the following subkey

    "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0"

    I only deleted exported the 12.0 file and then deleted it.

    There are files below the 12.0 file, will exporting those and deleting them help?

    After I took out the CD I received an error No Disk.

    I've been getting a WMI error for along time.
    I don't know if this makes any difference...

    Thanks in advance,
    Curt

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    Placehold
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by Placehold on Thu Jul 17, 2008 9:30 pm

    Hello again Smile

    Exporting the key before deleting it means there is a backup just in case there is further issues then we can also place the key back into the registry, I would advise not to do that at the moment

    Overwriting wont be the key here for success however uninstalling and reinstalling will be, because the previous method has not worked i am concerned that the only way to uninstall Office 2007 properly is to follow the official steps by Microsoft. This doesn't sound to bad however the procedure is long and complicated to some extent

    I have provided a link so you can perform this at your own speed

    Microsoft Help & Support



    Now the error message with regards to WMI may have a negative effect with the installation of Office 2007.
    This WMI error can be caused by the Security Center and McAfee Security Spam Killer

    If you have McAfee Security please try disabling the Spam Killer temporarily

    Also disable Automatic Updates

    Start\Control Panel\Security\Windows Update\Change settings

    and turn it to "check for updates but let me choose when to download and install them"

    Restart the PC to see if this clears up that issue, if it does you can re-try the installation

    If the error message appears again about WMI

    1. Click Start, type "msconfig" in the Start Search box, and then press ENTER.

    2. On the "General" tab, click "Selective Startup".

    3. Under "Selective Startup", click to clear the "Load Startup Items" check box.

    4. Click the "Services" tab, click to select the "Hide All Microsoft Services" check box, and then click "Disable All".

    5. Click "OK", and then click "Restart".

    6. Follow steps 1 and Click the "Services" tab, One by one enable each service previously taken off, then reboot.

    This may take sometime however it will pinpoint the service or software that is responsible for the error message, you can then leave that service disabled.
    Follow the steps 5 - 1 to undo any changes and to return to normal.

    Regards






    Craig


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    icurt06
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by icurt06 on Fri Jul 18, 2008 8:28 pm

    Hello,

    I went through all that you suggested. Wow was that a long process bounce .

    Is there any software that you could recommend that could analyze the problems on my computer and also fix these types of errors?

    Curt
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by Placehold on Fri Jul 18, 2008 9:57 pm

    icurt06 wrote:Hello,

    I went through all that you suggested. Wow was that a long process bounce .

    Is there any software that you could recommend that could analyze the problems on my computer and also fix these types of errors?

    Curt

    It is a very long procedure i will admit, Has it uninstalled Office 2007?

    There isn't any programs that i'm aware of that could scan especially for software issues, for the other issues there is commands you can use to correct any disk errors and to automatically fix any disk errors however this may not fix your issue.


    Fixing Disk Errors

    1. Click Start, type "cmd" in the Start Search box, and then press ENTER.

    2. Type "CHKDSK C: /F" Then press enter.

    3. You will be prompted to restart your PC so press "Y" and enter when prompted.

    4. Once the PC has rebooted you will notice that a black screen appears, This is the disk check checking for error's

    This will automatically find and fix any issues with your disk however may not resolve your current issue.

    Regards






    Craig


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    danh
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by danh on Fri Jul 18, 2008 10:17 pm

    Hi Curt
    just a little add to Craigs post you could try using the system file checker tool (SFC.exe)to determine which file is causing the issue, and then replace the file.
    To do this, follow these steps:

    1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    2. Type the following command, and then press ENTER:
    sfc /scannow
    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
    To determine which files could not be repaired by the System File Checker tool, follow these steps:

    1. Open an elevated command prompt.(as above in step 1)

    2. Type the following command, and then press ENTER:
    findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt
    Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

    3. Type the following command, and then press ENTER:
    edit sfcdetails.txt

    The Sfcdetails.txt file uses the following format:
    Date/Time SFC detail

    If the System File Checker tool cannot repair a file, follow these steps:1. At an elevated command prompt, type the following command, and then press ENTER:
    takeown /f Path_And_File_Name
    For example, type takeown /f E:\windows\system32\jscript.dll.

    2. Type the following command, and then press ENTER to grant administrators full access to the file:
    icacls Path_And_File_Name /GRANT ADMINISTRATORS:F
    For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F.

    3. Type the following command to replace the file with a known good copy of the file:
    Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination
    For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

    Now this may not help with the current issue you are having but will however help in the future with any file errors you might have Smile

    regards

    Danh


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    icurt06
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by icurt06 on Fri Jul 18, 2008 10:19 pm

    Thanks Dahn

    Curt Smile
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    danh
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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by danh on Fri Jul 18, 2008 10:24 pm

    your welcome Curt
    hope it all helps...
    look forward to seeing you around the forum

    Regards

    Danh


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    Re: [SOLVED] Microsoft Office Home and Student 2007

    Post by Placehold on Wed Sep 24, 2008 2:50 pm

    As Danh seems to have solved this i will now lock this thread and mark it as Solved

    => Locked


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